Resolved -
This incident has been fully resolved.
Nov 6, 22:46 EST
Monitoring -
We have finished applying the fix, and all Outreach statuses have been updated successfully. We will continue to monitor the system for any anomalies and provide further updates as necessary.
Nov 6, 22:25 EST
Identified -
We've identified a solution to the call status issue and are working on implementing it.
Nov 6, 18:34 EST
Update -
We are continuing to investigate this issue.
Nov 6, 17:04 EST
Investigating -
We are currently investigating an issue where some Outreach calls today did not properly update their status within Evolve. We will provide another update as soon as we know more.
Nov 6, 15:58 EST