SFTP imports are delayed

Incident Report for CipherHealth, Inc.

Resolved

All pending files have completed processing. This incident has been resolved.
Posted Jan 09, 2024 - 11:36 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 09, 2024 - 11:10 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 09, 2024 - 10:48 EST

Investigating

Some SFTP imports are not being completed as quickly as expected and are leading to some delays. We are investigating this issue.
Posted Jan 09, 2024 - 10:32 EST
This incident affected: Evolve (SFTP Imports).